How to Track a Work Order Request
** Please note: In order to track your Work Order Request you will need the Work Order's Reference ID number and the last name of the Requestor.
Please note that maintenance work orders recently submitted may not be available for immediate review.**
- Log into the Work Order System from the Maintenance homepage on the Dorchester Website as if you were submitting a work order.
User ID: doa
Password: doa
- The system will log in.
- Underneath the Storm Solutions logo are selection tabs. Click on the second tab labeled: Find Request.
- Enter the Request ID and the Requestor's last name OR you may simply type just the Requestor's last name to expand your search. Then select FIND.
Where do I find my request ID number? Your work order request number is an automatically assigned an identification number that tracks your work order in the system. It is shown when you submit the work order and it can be found under description on your invoice statement. It can be found on your Dorchester invoice statement before a short statement of the work
- If the work order is in our system it will be highlighted in blue. If there are multiple work orders they will be arranged by date with the most recent work orders at the bottom.
- If the last column heading labeled Status/Priority says CLOSED then a description of work and charges is available for review. If the Status is OPEN, the work description has not been submitted to the system yet.
- Click on the work order number. You will now be directed to the page that outlines the description of work.
- Scroll to the bottom of the screen to Request History. Under the Comments section, the initial work order request submitted will appear first. Following will be the description of labor.
If you have questions on billing, contact Julie Zusin, Bookkeeper, at JZusin@thedorchester.net.
